Refund policy

RETURNS

Not The Same is only responsible for returns that have been previously approved (notthesame.es@gmail.com) and processed within 7 business days after receipt.

Do not accept any packages that show signs of damage due to mishandling during transportation.

To return an order, it must be in perfect condition and accompanied by the purchase invoice. It is very important that returned products are properly packaged. If the products are damaged due to improper packaging, the return will not be accepted.

For all returns, the value of the order will be refunded, excluding return shipping costs and any associated services. In the case of defective products or incorrect shipments, all costs will be covered by us.

Returns that do not meet the above conditions will not be accepted.